The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

The web is becoming a primary customer service channel for businesses including travel as more consumers shop and access information online, according to new research. Software company Transversal ...

ATL311, the city’s first non-emergency customer service center, received the 2015 Digital Government Achievement Award. The national award recognizes city, county and state governments for outstanding ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 10 years old. Here's a recap: 15 of ...

Easy Joe Roofing, known for its reliable roofing services for homes and businesses across the U.S., has unveiled a new, feature-packed website. This online platform is designed to improve customer ...

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Women small business owners are aware of the importance of customer service, but most aren't thinking strategically about how to provide it, according to a new report, “Women-Owned Small Businesses ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Datapath has reinforced its commitment to customers on both sides of the Atlantic with key ...